Our goal is to earn your business and trust through transparency and superior customer service!
It’s not about doing some tech magic so that if it doesn’t work in the future you *need* to call us. It’s about making it work right, without making you dependent on an IT company to fix it (where possible). If we can help you to understand your tech better, or even how to fix it yourself, we will gladly show you how to do it. A lot of the repairs and services we offer can be done by almost anyone with some amount of learning and some inexpensive tools. We have no issues with showing you the finer points in this, it’s yours so you should have the option to do what you want with it. We want you to *want* to call us to take care of your issue because you trust us to do it right. Not *have* to call us (or anyone else) because the “how” is magic.
We’re ready to help you with your technology needs!
Of course, you can bring your own parts! Our pricing will be adjusted accordingly.
If there’s something that we don’t have a fixed price for that you need to be fixed, we’ll work with you to come up with a fair price for the repair. Plus, since you’ll be helping us set the price for the repair by being the first repair of the type you’ll automatically get a discount!
Our pricing philosophy
All repairs are the same to us in that you will know and understand what the cost will be – before we do the work, not after. Almost all of our repair services are done under our “fix or now fee” policy. This means that if you bring your device to us for a fix, you’ll know how much you will have to pay BEFORE we do the work, no surprises on your invoice. If we can’t fix it, you don’t have to pay! It’s that simple: no muss, no fuss!
And for those we serve that serves us, we thank you for your service – past or present! Ask about discounts for first responders, military, law enforcement, and experienced (senior) citizens. You go the extra mile for us, we want to return the favor!
You can feel secure in that when we work on your devices you will know how much you’ll have to pay and that it will be fixed right!
Our warranty philosophy
We don’t like fine print, especially on a guarantee. If we work on your device, we will fix it right. If you get your device back and a week (or month, or a year, or even years) later it starts doing the same thing again, bring it back to us and if we see that our work was not good enough to resolve the original problem – we will fix it again for no charge. Basically, if our work isn’t good enough then we will make it right! If you get the parts from us, then we say they are good enough to last you the life of your device (where reasonable). Basically, we believe that you should only have to pay to get an issue fixed once.
Unfortunately, if you get your own part, then we cannot say if the part is up to our standards. However, if you feel the part is good enough and you bring it in for us to do the repair, we will do it and do it to the best of our ability. Of course, our work still falls under what is said above! You shouldn’t have to pay more than once for the same fix!
Bottom line: we are doing a job for you, and we will do it right for the amount that we agree on before the repair is started! And we stand behind our work – period.